Free test template · Office and graduate roles

Verbal reasoning test for hiring

Reading a policy, an email or a client brief and knowing exactly what it does and does not say is a skill. This test measures it in about 15 minutes.

12 ready-made questions · Edit everything · Free plan, no card needed

Sample questions from this template

  1. Question 1 · Single choice
    Passage: "A company introduced a four-day week for its customer support team in March. Each agent now works four ten-hour days instead of five eight-hour days. In the first three months, the average response time to customer emails fell from 9 hours to 6 hours. The company has not yet decided whether to extend the scheme to other departments." Statement: "Support agents now work fewer hours per week than before."
    True
    False
    Cannot say
  2. Question 2 · Single choice
    Passage: "A company introduced a four-day week for its customer support team in March. Each agent now works four ten-hour days instead of five eight-hour days. In the first three months, the average response time to customer emails fell from 9 hours to 6 hours. The company has not yet decided whether to extend the scheme to other departments." Statement: "Average email response time improved during the first three months."
    True
    False
    Cannot say
  3. Question 3 · Single choice
    Passage: "A company introduced a four-day week for its customer support team in March. Each agent now works four ten-hour days instead of five eight-hour days. In the first three months, the average response time to customer emails fell from 9 hours to 6 hours. The company has not yet decided whether to extend the scheme to other departments." Statement: "The four-day week caused the faster response times."
    True
    False
    Cannot say

Answer keys and explanations are included when you import the pack into your question bank.

Why include a verbal reasoning test in hiring?

Much of modern work is reading: instructions, contracts, customer emails and reports. Mistakes often come from reading too much into a text, such as assuming that two facts mentioned together are cause and effect, or that "not yet decided" means "no". Verbal reasoning questions check that habit directly. They are also fairer than judging writing style from a cover letter, which may have had plenty of help.

What this template covers

How to run it well

Give 15 minutes for the twelve questions. Explain the rule clearly in the test instructions: "Cannot say" means the passage does not give enough information, even if the statement seems likely. A pass mark of 60–70% is a sensible start, and you can raise it for roles that involve contracts or compliance. Shuffle the question order so the passage questions are not always grouped together.

Most questions are single choice with three options. There is one select-all question on synonyms and one true/false on confused words. When reading results, check whether wrong answers cluster on the "cannot say" items. That pattern usually means someone reads in their own assumptions, which matters more in some roles than a weak vocabulary does.

Who this test is for

Use it for graduate schemes, administrators, customer service and claims handlers, paralegals, coordinators and anyone who works from written procedures. It sits well alongside a numerical reasoning test as a short aptitude battery. Candidates need a working level of English, so think about whether that is a fair requirement for the role.

Make it yours

Swap in passages written in your own style, such as an extract from a policy, a product description or a customer complaint, and write statements about them. Add vocabulary from your industry. The AI generator can draft new passages with true, false and cannot say statements, but check each "cannot say" answer carefully, as that is where generated questions most often go wrong.

Frequently asked questions

How long should a verbal reasoning test be?

About 15 minutes for twelve questions. Passages take time to read, so avoid very tight limits unless reading speed matters in the role.

Can candidates cheat?

Each candidate can get a random set of questions, with options shuffled, a timer and a full-screen lock. Leaving the test is recorded, and correct answers stay on the server.

What is the difference between "False" and "Cannot say"?

"False" means the passage contradicts the statement. "Cannot say" means the passage does not give enough information to decide, even if the statement sounds likely.

Send your first verbal reasoning test today.

Import all 12 questions, set a timer and pass mark, and share a link in about two minutes.

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